Howcum? Department

How can a station that takes a fair number of listener calls on-air have such a consistently terrible time actually making that happen?  

It's not limited to remotes.  In a meta-E-Brake today, we heard Norm struggling through uncompleted calls, and then voting for the E-Brake utterly failed when calls could not be connected to the hosts and to us.

If I were Jeff Catlin I'd be screaming at someone.  I don't know who.  It may be The Ticket equipment vendor; it may be the Cumulus tech maintenance guys; it may be the board ops, although for no reason at all I have a feeling that it's not the board ops.

I've listened to talk radio for years and I've never heard a station that so consistently fails to convey calls successfully to the air.  Just incredible.